Relocation of call centers to a foreign country; notification requirements. Requires the director of each state agency to ensure that new state agency contracts for the performance by a contractor of state business-related call center and customer service work provide that such work shall be performed by the contractor or its agents or subcontractors entirely within the Commonwealth for the contractor';s primary call center and customer service workplace.
The bill intends to mitigate losses in call center jobs, and ensures that those maintaining these jobs are from Virginia. Existing contracts will not be affected.
1) Some call centers operate more efficiently by relocating.
1) This bill forces private entities to act like public entities- move to PBI.
No fiscal impact statement.